What kind of rehabilitation do you have?
We have physical therapy, occupational therapy, and speech therapy as well.
We are a rehabilitation center and belong to Missouri University. We are a part of their health care system. We are an LTAC
— Long Term Acute Care Hospital. We have a lot of brain injury, and ventilation weaning. We also have an outpatient rehab,
as well. We take care of patients that have had severe strokes to car accidents. We also have an ICU. We have five major
buildings and then we have houses on the facility for physicians and students that have internships. We also have two outlying
farms. We average from 60 to 68 inpatients, plus our outpatients.
What is the history of the Missouri Rehab Center?
We have an interesting history, actually. The facility is 26 acres and was opened in 1904. It was originally the Missouri
TB (Tuberculosis) Hospital. Years ago when people had TB this is where they came to live. Not too long ago, the University
took over the center and made it a rehab center. We have the only negative air pressure unit for TB patients in South-west
Missouri. We still use it sometimes, too. It was turned into a chest hospital after that where they deal with chest injuries
and pulmonary problems. Then it became a rehabilitation center about nine years ago.
What is your title there?
I am the Safety and Security Director. I have been at this facility for three and a half years. I have ten years experience
with corporate security. I am responsible for the entire safety aspect as well as security. I do training for the employees
on safety and security issues. I am also responsible for the oversight of the whole fire alarm system. You can sum it all
it by saying I am responsible for the “environment of care” for the facility.
How many officers do you have?
We have seven total. We average anywhere from two to three per shift, depending on the schedule. We have officers here 24
hours a day, seven days a week. We have the rounds set up where they do them on a continuous basis. We have one inside officer
and one outside officer. The rounds consist of our whole facility. However, for an area like our physician housing, we simply
drive by to check it out. The officers change up the tours when they do them because we do not want to be too consistent.
How do you use the reports then?
I look at them to see that the officer has activated each button for each round, even though they were in a different order
each tour. I download them and have the Supervisor print them. We then review the reports and see if there are any discrepencies.
The reports are indisputable, so we will not have any trouble. I then file them for twelve months and store them for three
years. This way if there is a problem, we have the reports to back us up.
How many buttons do you have around the facility?
Right now we have 46 buttons actively installed, and we are planning on adding 25 more.
When did you start using Guard1 Plus?
It was about two years ago. I found it by doing some research. I called around to different companies, and some of the systems
were not going to work for us. I found TimeKeeping Systems, Inc. and started working with your salesperson. At that time,
I had to get something in place quickly, and yours seemed user-friendly, which I liked. So, I went ahead and ordered it.
We started with just one PIPE and now we have two. Each officer gets a PIPE when they start the shift. One PIPE is for indoor
tours and the other for outdoor tours.
What did you use before?
When I took over the department, we were just using hand-written reports. But, we fall under some standards with the state
and federal government where we had to show that things were being done. I also had problems with former officers who were
forging reports. Basically, there was no accountability. But, The PIPE offers accountability
and proper rounds.
What is the overall opinion of The PIPE?
The officers like it overall. All of the officers we have now know how to use The PIPE very
well. They are all "Pro-PIPE." It is very user-friendly and actually makes their job easier.
What incidents are the officers looking for during the rounds?
They are checking the safety of the facility, and to ensure the outbuildings are not broken into after hours. We also have
buttons down in our power house where we have people working 24 hours a day, seven days a week. The officers are checking
their safety because it is a high-risk area.
Have you had many security issues in the past?
No, we are a pretty safe facility. We are located in a secluded place, up on a hill. Of course, there is potential anywhere,
and that is why we got The PIPE. This way, we know the officers are doing what they need
to. Also, from our nursing standpoint we have had a lot of good reports back that the nurses are seeing the officers around
more. I contribute that to the use of The PIPE. There is no way around saying you were or
were not somewhere because I can simply download The PIPE and check. So, our nurses feel
safer and in turn our patients feel safer.
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