Service Levels for Professional Services
If you have limited IT resources, an overworked IT staff, or you simply want to make the most of your investment in Guard1 Plus Server Edition, we recommend Professional Services. Our Professional Services team
can assist with installation, setup, training, and tuning your system.
In addition to the standard services shown here, your sales representative can assist you in customizing our Professional
Services to meet your needs and your budget.
| TimeKeeping Systems provides these Professional Services for Guard1 Plus Server Edition | Bronze1 | Silver | Gold |
|---|
| Technical support via phone, fax, or e-mail from 8:00 a.m. to 8:00 p.m. EST | ■ | ■ | ■ |
| Free Point Upgrades during the length of the purchased Support Subscription | ■ | ■ | ■ |
| Replacement activation in the event of a system crash or other computer problem | ■ | ■ | ■ |
| On-line training class | ■ | ■ | ■ |
| Install SQL Server if required | | ■ | ■ |
| Create the Guard1 Plus SE databases | | ■ | ■ |
| Install Guard1 Plus SE server components | | ■ | ■ |
| Install Guard1 Plus SE client | | ■ | ■ |
| Configure buttons | | ■ | ■ |
| Install Guard1 Plus SE Attendant | | ■ | ■ |
| Install SQL Reporting Services | | ■2 | ■2 |
| Install Rounds Tracker SE Client | | ■2 | ■2 |
| Install Guard1 Plus SE Reporting Services server components | | ■2 | ■2 |
| Install Guard1 Plus SE Reporting Services client | | ■2 | ■2 |
| Install additional SE Clients, Attendants, Rounds Tracker Clients and Reporting Services Clients | | | ■2 |
| Convert legacy Guard1 Plus database | | | ■ |
| System administrator class for up to 12 students | | | ■ |
| Customer provides these items | Bronze1 | Silver | Gold |
|---|
| A primary contact for Professional Services | ■ | ■ | ■ |
| Hardware meets minimum system requirements | ■ | ■ | ■ |
| Internet Access for participation in the online training | ■ | ■ | ■ |
| Physical installation and mounting of location buttons | ■ | ■ | ■ |
| Guard1 Plus SE pre-installation checklist | | ■ | ■ |
| IT support staff available during the site visit | | ■ | ■ |
| A room suitable for a classroom size of 12 with access to Guard1 Plus | | | ■ |
- Bronze level services is included with the purchase of Guard1 Plus Server Edition.
- If purchased.