Published: May 22, 2007
Last Updated: December 4, 2009
- Guard1 Plus versions: 2.0x, 2.5x, 2.60, 2.7x, 3.x
- Rounds Tracker versions: 3.x
When opening Guard1 Plus or Rounds Tracker
When entering a new activation number
You receive the following error:
- -103: Network: reply from network driver is bad
- The Windows User account does not have sufficient permissions
- The product was installed using a non-Administrator Windows User account
- The product was installed across the network
- There is a problem with one or more installation files
If the product was installed from a remote network location, uninstall and reinstall the product locally.
If the product was installed locally from the CD, log in to the workstation as a Local Administrator and attempt the action that triggered the error. If the error does not recur when logged in as Local Administrator, you can resolve the issue by assigning the following minimum required permissions to all User Accounts that will use Guard1 Plus and/or Rounds Tracker:
- "Modify" permissions to the product installation folder (C:\Program Files\Guard1 Plus or C:\TimeKeeping Systems\Guard1 Plus) and all sub-folders
- "Full" permissions to the Registry key HKEY_LOCAL_MACHINE\Software\TimeKeeping Systems Inc. (32-bit) or HKEY_LOCAL_MACHINE\Software\Wow6432Node\TimeKeeping Systems Inc. and all sub-keys
If the error recurs when logged in as Local Administrator, perform a clean uninstall/reinstall of Guard1 Plus.
- Note: this applies to Rounds Tracker if it is installed on the same PC as Guard1 Plus. If the error occurs with Rounds Tracker and it is installed on a separate PC,perform a clean Uninstall of Rounds Tracker 3.x.
If you continue to receive the error after performing the clean uninstall procedure, it may be due to a conflict with another application on your system. In this case please contact Technical Support.