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-22: Site Key File has been Moved
Published: December 16, 2004
Last Updated: 2009-12-07
- Guard1 Plus versions: 2.0x, 2.5x, 2.60, 2.7x, 3.x
Upon launching Guard1 Plus or the Attendant, you receive the following error:
- -22: Site Key file has been moved
- There is a problem with the licensing files that control Guard1 Plus activation.
- Symantec Endpoint Protection: this product randomly blocks some of the Guard1 Plus licensing files.
- The shortcut for Guard1 Plus and/or Attendant is set to run in Windows 9x Compatibility Mode.
- There is a conflict with another application on the system.
ResolutionIf Symantec Endpoint Protection is installed on the PC, and you are using Guard1 Plus version 2.x, contact Technical Support to request an upgrade to Guard1 Plus version 2.8 which is not affected by this issue. NOTE: You must have a current Technical Support Subscription for upgrade eligibility. If you are using Guard1 Plus 3.x it is recommended that you either uninstall Symantec Endpoint Protection and use a different antivirus product or move Guard1 Plus 3.x to a PC where Symantec Endpoint Protection is not installed.
If Symantec Endpoint Protection is not installed on the PC:
- Verify that you have not set the Guard1 Plus or Attendant shortcut to run in Windows 9x Compatibility Mode:
- Right-click the Guard1 Plus shortcut and select Properties.
- Click the Compatibility tab.
- Uncheck the Run this program in compatibility mode for: box. If it is not checked, the shortcut is not set to run in Compatibility Mode- continue to Step 4.
- Click OK.
- Repeat Steps 1-4 for the Attendant shortcut.
- Try to launch the program again. If the error recurs, continue to the next section.
- Check for conflicting applications:
- Open My Computer and navigate to C:\Windows (or C:\WINNT)
- Double-click the file Ckconfig.exe.
- Click OK at the "NOTE: The License service will not register changes..." message.
- In the NT Server Configure window, confirm that C:\Program Files\Guard1 Plus\ or C:\TimeKeeping Systems\Guard1 Plus\ is the only path listed.
- If another path is listed (such as C:\Program Files\NStar) there is another application on the PC that uses the same licensing system as Guard1 Plus. The two products cannot coexist on the same PC.
- If you are using Guard1 Plus 2.x, contact Technical Support to request an upgrade to Guard1 Plus version 2.8 which is not affected by this issue. NOTE: You must have a current Technical Support Subscription to qualify for the upgrade.
- If you are using Guard1 Plus 3.x you will have to move either Guard1 Plus or the other application to a different PC.
- If Guard1 Plus is the only path shown, click Close and continue to the next section.
- Attempt to reactivate Guard1 Plus:
- Close all open programs.
- Click Start > Programs (or All Programs) > Guard1 Plus > Technical Support Information. You may receive the "-22:" error again; if so, click OK.
- In the Technical Support Application window, under System Information - Registered to:, find the Site Code.
- Record the Site Code.
- Close the Technical Support Application.
- Restart the PC.
- Repeat Steps 2-4.
- If you did not receive the "-22:" error when you opened the Technical Support Application in Step 6, launch Guard1 Plus. If it opens without error, close it and reopen it. If it opens without error, the issue is resolved and no further action is necessary.
- If you received the "-22:" error when you launched the Technical Support Application in Step 6, perform a clean uninstall of Guard1 Plus.
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