3197: The Microsoft Jet database engine stopped the process because you and another user are attempting to change the same data at the same time

Published: September 4, 2007


Last Updated: 2009-12-17

Applies To


When opening Guard1 Plus you receive the following error:



May be preceded/followed by 3159: Invalid bookmark





  1. Open My Computer.
  2. Navigate to C:\Program Files\Guard1 Plus (or C:\TimeKeeping Systems\Guard1 Plus if Windows Vista or 7).
  3. Right-click the file G1Master.g1p and select Cut. NOTE: depending on your Windows View settings, you may not be able to see the .g1p file extension. Right-click the G1Master file with the large blue "1" icon.
  4. Paste the file to My Documents or some other folder.
  5. Open Guard1 Plus:
    • If it opens without error, your database is corrupt. You will have to restore from a Backup file.  
    • If the error recurs, please contact Technical Support.


  • See Guard1 Plus Data Maintenance for information on how to prevent database problems.











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