A reader could not be found

Published: 2010-02-22


Last Updated: 2010-07-26

Applies To


Upon inserting a PIPE in the Direct Downloader


After clicking Download Now


You receive the following error:






Check the PIPE battery.  Verify that the PIPE beeps and blinks when you scan a button.  If the PIPE is non-responsive, request an RMA for the PIPE. Try another PIPE if possible.  If the second PIPE works, the issue is with the first PIPE.


Check the contact pins in the Downloader's PIPE receptacle.  Of any of the spring-loaded pins is stuck down, request an RMA for the Downloader.  DO NOT attempt to release the pin(s) yourself - this may permanently damage the Downloader.


Check the LEDs on the Downloader:


Reboot the PC and try again.  If the problem recurs, check the COM port settings for the Downloader.


If the COM port settings are correct, delete the Downloader from the System Tab in Guard1 Plus, restart Guard1 Plus then re-add the Downloader.


If the error persists, contact Technical Support.