An error (-5005 : 0x8007000d) has occurred while running the setup

Published: November 15, 2006


Last Updated: 2009-12-29

Applies To


During installation of Guard1 Plus you receive the following error:



The error may reference the files KernelMedia.cpp and SetupDLL.cpp.





Restart the PC, log in to Windows as a Local Administrator and try the installation again.


If the error recurs, check the condition of the Guard1 Plus CD. Also try installing on another PC; if the installation proceeds normally on another PC, the problem is not with the Guard1 Plus CD. Check the functionality of the CD or DVD drive on the original PC.


Rename the folder C:\Program Files\Common Files\InstallShield to "InstallShieldOLD", then try installing Guard1 Plus again.