Published: August 14, 2006
Last Updated: 2009-12-23
- Guard1 Plus versions: 2.06, 2.5x, 2.60, 2.7x, 2.8x, 3.x
When attempting to download a PIPE via a Direct Downloader
When attempting to download a Mobile or Modem Downloader
When attempting to print a report
When the Attendant attempts to process a download file
You receive the following error:
- Automation Error. Object invoked has disconnected from its clients
After clicking OK, Guard1 Plus may freeze, requiring you to end the Guard1 Plus task via Task Manager. This error may be followed by There was an error trying to process download file...
- There is a problem with the COM port the Downloader is connected to
- There is not enough free space on your hard drive
- There is a problem with the Downloader
- There is a problem with the system default printer
- Corrupt data in one or more download files
Verify that you have at least 1.5 GB free space on your C:\ drive.
Restart the PC and try again.
If the error is accompanied by "There was an error trying to process download file...", remove the download file(s), then try again.
If the error occurs when downloading a Direct Downloader, reinitialize the Downloader's COM port.
If the error occurs when downloading a Mobile or Modem Downloader:
- Disconnect the power cable from the Downloader.
- Press and hold the gray button below the Power LED.
- While holding the button, and watching the LCD screen, reconnect the power cable. This will start the Downloader in Self-Test mode.
- Observe the LCD screen. NOTE: if you miss the first screen, repeat Steps 1-3. Verify the following:
- The first screen should display Mobile Downloader or Modem Downloader. If it displays Smart Downloader, the Downloader has lost its programming and must be returned for service. Contact Technical Support to obtain an RMA.
- The third screen should display Version 1.28 with a date. If it displays an older version such as 1.25, the Downloader must be returned for firmware upgrade. Contact Technical Support to obtain an RMA.
- If the information displayed in Steps 4a and 4b is correct, and you have already performed the steps in the sections above, please contact Technical Support.
If the error occurs when you attempt to print a Guard1 Plus report, try changing your system default printer, then restart Guard1 Plus and try printing again. If you do not have multiple printers to choose from, please contact Technical Support.