Error connecting to the Report Server. The remote server returned an error: (401)

Published: June 5, 2015


Last Updated: 2015-06-05


Applies To




When opening Guard1 Plus Data Maintenance Application, you receive the following error:





In order to run the Guard1 Plus reports, you must have the necessary rights under SQL's Reporting Services, During the Guard1 Plus installation, the local administrator is given these necessary rights. If additional domain users need to run Guard1 Plus reports, these domain users will have to be granted the necessary rights through Reporting Services' Security and folder settings.




Follow these steps to grant Reporting Services rights to additional domain users.


  1. Log in to the Guard1 Plus computer as a local administrator.
  2. Under SQL Server Reporting Services, open Reporting Services Configuration Manager.
  3. Choose a Report Server Instance and click Connect.
  4. On the left hand side, open the Report Manager URL.
  5. Click the Report Manager url to open the Report Manager web page.
  6. In the upper right hand corner, open Site Settings.
  7. On the left hand side, open Security .
  8. Click New Role Assignment.
  9. Enter the new domain user account name and select the System User role.
  10. Click OK.
  11. In the upper right hand corner, click Home.
  12. Open Folder Settings.
  13. Click New Role Assignment.
  14. Enter the new domain user account name and select the Content Manager.
  15. Click OK.
  16. Close the browser window.


Additionally, you may need to restart the Reporting Services service by following these steps. Note that if this reporting services server is running more than just the Guard1 Plus reports, those additional reports will be temporarily unavailable.


  1. On the PC or server that is running Reporting Services, open Administrative Tools..
  2. Open Services..
  3. Browse to the SQL Server Reporting Services service and right-click.
  4. Click Restart.
  5. Close the Services and Administrative Tools windows.














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