The Reader <PIPEName> could not be downloaded

Published: 2008-04-22

 

Last Updated: 2010-12-03

Applies To

Symptoms

When trying to download a PIPE you receive the following error:

 

 

Where <PIPEName> is the name of the reader (e.g. "PIPE 123456").

 

Cause

 

Resolution

If you are using The PIPE (with serial number beginning with a number), place the PIPE in the Downloader, then press and hold the Test button below the Power LED on the Downloader.  If the Test LED turns red, there is a problem with the PIPE's battery or electronics. Request an RMA for the PIPE. NOTE: if you are using PIPE II (with serial number beginning with the letter "A"), the Direct Downloader Test function does not apply. You must use PIPE Utility to test the PIPE II battery (click here to download the utility).

 

Scan a button 5-10 times with the PIPE; ensure it beeps/blinks correctly.  Try to download again.  This will often “wake up” the PIPE and allow it to download.  Try this 5 times. If PIPE is nearly full or full (as indicated by a siren beep), try this technique at least 10 times.

 

If the technique above does not work, try to download another PIPE to see if it returns the same error.  If it does not, the problem is with the PIPE that gives the error. Request an RMA for the affected PIPE.

 

If other PIPEs give the same error, or if you do not have another PIPE, check the following on the Downloader: 

 

The following applications/hardware items are known to "hijack" COM ports, preventing Guard1 Plus from communicating with the Downloader. If you have any of these items installed on the PC, disable or uninstall them, then try again:

 

 

If the error recurs, switch the data cable type if possible. If using USB, switch to serial.  If using serial, switch to USB. After making the change, delete the Downloader from Guard1 Plus, restart the PC, then re-add the Downloader.

 

If it is not possible to switch the data cable type, or if doing so does not resolve the error:

 

Important: This article contains information about modifying the Windows Registry. Before you modify the Registry, make sure to back it up and make sure that you understand how to restore the Registry if a problem occurs. For information about how to back up, restore, and edit the Registry, click the following article number to view the article in the Microsoft Knowledge Base:

 

KB256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows Registry

 

You must be an Administrator to edit the Windows Registry. If you do not have Administrator privileges, or are not familiar with the terms and methods described in the procedure below, please contact your IT Department for assistance.

 

  1. Close Guard1 Plus.
  2. Click Start > Run(XP) or click Start, then click in the Search box (Vista or 7).
  3. Type regedit then press Enter. Click Continue at the UAC prompt if it appears. This will open Registry Editor.
  4. Navigate to HKEY_LOCAL_MACHINE\Software\TimeKeeping Systems Inc.\Guard1 Plus (32-bit) or HKEY_LOCAL_MACHINE\Software\Wow6432Node\TimeKeeping Systems Inc.\Guard1 Plus (64-bit).
  5. Right-click the folder Downloaders and select Delete.
  6. Click Yes to confirm.
  7. Close Registry Editor.
  8. Click Start > Run(XP) or click Start, then click in the Search box (Vista or 7).
  9. Type devmgmt.msc then press Enter. Click Continue at the UAC prompt if it appears.
  10. In Device Manager, expand the Ports (COM & LPT) folder.
  11. Uninstall the COM port for the Downloader:
    1. If using the serial cable: right-click each entry for Communications Port (COMx), then click Uninstall. NOTE: if asked to restart the PC, choose NO.
    2. If using the USB cable: right-click the entry for Prolific USB-to-Serial Comm Port COMx, then click Uninstall. NOTE: if asked to restart the PC, choose NO.
  12. Click Yes or OK to confirm the uninstallation(s).
  13. Disconnect the data cable from the PC.
  14. Restart the PC (required).
  15. Re-add your Downloader.

 

If the procedure above does not resolve the problem, contact Technical Support.

 

 

 

 

 

 

 

 

 

 

 

 

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