The downloader <DownloaderName> could not be found

Published: 2010-02-22


Last Updated: 2010-07-26

Applies To



Upon inserting a PIPE in the Direct Downloader


After clicking Download Now


After manually adding a Direct Downloader using the Add Devices Wizard


You receive the following error:



Where <DownloaderName> is the name of the selected Downloader (i.e. "Direct Downloader" or "Mobile Downloader").





Check the PIPE battery.  Verify that the PIPE beeps and blinks when you scan a button.  If the PIPE is non-responsive, request an RMA for the PIPE. Try another PIPE if possible.  If the second PIPE works, the issue is with the first PIPE.


Check the contact pins in the Downloader's PIPE receptacle.  Of any of the spring-loaded pins is stuck down, request an RMA for the Downloader.  DO NOT attempt to release the pin(s) yourself - this may permanently damage the Downloader.


Check the LEDs on the Downloader:


Reboot the PC and try again.  If the problem recurs, check the COM port settings for the Downloader.


If the COM port settings are correct, delete the Downloader from the System Tab in Guard1 Plus, restart Guard1 Plus then re-add the Downloader.


If the error persists, contact Technical Support.


Symantec Norton 360 users

By default, the Norton 360 firewall blocks UPnPdiscovery for Plug and Play devices.  This can prevent the Guard1 Plus Add Devices Wizard from detecting the Direct Downloader automatically, and prevent manually-added Direct Downloaders from communicating successfully (typically with error The downloader <DownloaderName> could not be found). Disable the firewall rule "Default Block UPnP Discovery":

  1. Open Norton 360.
  2. Click Settings.
  3. Click Firewall.
  4. Click the Traffic Rules tab.
  5. Uncheck the box for the rule Default Block UPnP Discovery.
  6. Click Apply.
  7. Click Close.
  8. Close the Norton 360 window.
  9. Restart the PC.
  10. Run the Add Devices Wizard again.