There was an error opening the configuration database

Published: 2007-10-09


Last Updated: 2016-05-29


Applies To



When downloading a PIPE at an Attendant SE workstation


When attempting to open Client SE, Attendant SE or Rounds Tracker SE


You receive the following error:



The error may be preceded by -5: Parameter incorrect.

The error may be followed by There was an error trying to process download file...








This error can occur if the password for the SQL Login associated to Guard1 Plus SE has expired. In SQL Enterprise Manager/Management Studio, verify that the Enforce Password Policy option for the associated Login is disabled.  Do NOT change the password!


If you continue to receive the error after checking the items above, verify your server connectivity:

















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