Last Updated: 2010-07-26
- Guard1 Plus versions: 2.0x, 2.5x, 2.60, 2.7x, 2.8x, 3.x
- Guard1 Plus SE versions: 4.12, 4.20, 4.30, 4.40
When connecting the TimeKeeping Systems USB-to-Serial adapter cable to the PC, you receive the following message in a balloon message from the System Tray:
- USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.
- Your USB-to-Serial adapter cable is defective
Contact Technical Support to obtain a replacement (if under warranty) or instructions for purchasing a replacement.
If you have a Serial cable and an available Serial port on the PC, you can use the Serial cable instead. Refer to Adding a Downloader for information on installing a Serial Downloader.