USB Device Not Recognized

Published: 2008-11-07


Last Updated: 2010-07-26

Applies To


When connecting the TimeKeeping Systems USB-to-Serial adapter cable to the PC, you receive the following message in a balloon message from the System Tray:









Contact Technical Support to obtain a replacement (if under warranty) or instructions for purchasing a replacement.


If you have a Serial cable and an available Serial port on the PC, you can use the Serial cable instead. Refer to Adding a Downloader for information on installing a Serial Downloader.