Why can't I get Help from this program?

Published: 2008-03-10


Last Updated: 2010-07-26

Applies To


When trying to view Guard1 Plus Help on PCs with Windows Vista, Windows 7 or Windows Server 2008 you receive one of the following messages:




The link directs you to http://support.microsoft.com/kb/917607







Go to http://support.microsoft.com/kb/917607 and click the link for your Operating System to download the appropriate file:


After downloading the appropriate .msu file to the Guard1 Plus PC:

  1. Double-click the .msu file.
  2. Click OK when asked if you’re sure you want to install the update.
  3. Accept the license agreement.
  4. The update will install. Click Close when finished.
  5. Restart the PC.


After restarting the PC, Guard1 Plus Help should be available.




If you receive the following error when you launch Help:



You must add an entry to the Windows Registry per MS KB Article 917607.



Important: This article contains information about modifying the Windows Registry. Before you modify the Registry, make sure to back it up and make sure that you understand how to restore the Registry if a problem occurs. For information about how to back up, restore, and edit the Registry, click the following article number to view the article in the Microsoft Knowledge Base:


KB256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows Registry


You must be an Administrator to edit the Windows Registry. If you do not have Administrator privileges, or are not familiar with the terms and methods described in the procedure below, please contact your IT Department for assistance.


  1. Close Help and Guard1 Plus.
  2. Click Start > Run.
  3. In the Open box, type REGEDIT then click OK.  This will open Registry Editor.
  4. Navigate to:
    1. 32-bit systems: HKEY_LOCAL_MACHINE\Software\Microsoft
    2. 64-bit systems: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft
  5. Add a new subkey named WinHelp.
  6. Add a new DWORD (32-bit) value named AllowProgrammaticMacros to the WinHelp subkey.
  7. Set the value for AllowProgrammaticMacros to 1.
  8. Close Registry Editor.
  9. Open Guard1 Plus. Help should now function normally. Refer to MS KB 917607 for more information about other errors/problems.