Your activation is invalid

Published: 2010-03-10

 

Last Updated: 2010-03-10

Applies To

 

 

Symptoms

When opening Guard1 Plus (after successfully activating the software previously) you receive the following message:

 

 

 

Cause

 

 

Resolution

If you replaced your primary hard drive, network adapter or CPU (motherboard); or if you have restored a hard drive image containing Guard1 Plus from one PC to another, you will have to reactivate Guard1 Plus.

 

If you have not made any hardware changes and have not re-imaged your PC, your Network Adapter status may have changed. NOTE: Guard1 Plus version 2.81 is not affected by changes to Network Adapters. Contact Technical Support to determine your eligibility to upgrade to version 2.81. In the meantime, review the status of your Network Adapters:

  1. Click Start > Run (or click Start, then click in the search box if Windows Vista or 7).
  2. Type devmgmt.msc then press Enter. If using Windows Vista or 7, click Continue at the UAC prompt.
  3. In Device Manager, expand the Network adapters folder.

 

Disabled adapters will be indicated by a warning icon. If any adapters are disabled, contact your IT Department to verify that it is okay to enable them. To enable, right-click the adapter and select Enable.

 

After enabling all adapters (or if you are not able to enable them), restart the PC and open Guard1 Plus. It may open without error.  If the error recurs, contact Technical Support.

 

If you have any virtual network adapters listed in Device Manager, you may have to set a static MAC address for each virtual adapter.  Typically this type of adapter (associated with VPN connections and VOIP systems) does not use a static MAC address. NOTEyou should contact your Network Administrator before continuing. To set a static MAC address for a virtual network adapter:

  1. Close all open programs.
  2. Click Start > Run (or click Start, then click in the search box if Windows Vista or 7).
  3. Type CMD and click OK. This will open a Command Window.
  4. At the Command Prompt type IPCONFIG /ALL then press Enter. This will list each network adapter and its current MAC (physical) address. Write down the name and MAC (physical) address for each virtual adapter(s).
  5. Close the Command Window.
  6. Click Start > Run (or click Start, then click in the search box if Windows Vista or 7).
  7. Type devmgmt.msc then press Enter. If using Windows Vista or 7, click Continue at the UAC prompt.
  8. In Device Manager, expand the Network adapters folder.
  9. Right-click the virtual adapter and select Properties.
  10. Click the Advanced Tab.
  11. In the Property window, click MAC Address.
  12. In the Value field, enter the MAC address you copied in Step 4 in either of the following formats: 00AABBCCDDEE or 00:AA:BB:CC:DD:EE
  13. Click OK.
  14. Restart the PC.
  15. Reactivate Guard1 Plus.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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