Guard1 Plus SE Version 5 User's Guide
























© 2015 TimeKeeping Systems, Inc.

GUARD1 PLUS and THE PIPE are registered trademarks

of TimeKeeping Systems, Inc

Table of Contents

Welcome to the Knowledge Base for TimeKeeping Systems Inc.
Frequently Asked Questions
Getting Started with Guard1 Plus
Guard1 Plus 5 Attendant and USB Downloader Tray Icon States
I can not find my program CD
How to find your Support Code
Installation Instructions
Activating Guard1 Plus, EasyTour and Rounds Tracker
Activating Guard1 Plus SE
How to Add Buttons
How to Configure Unassigned Buttons
How to Create a Tour
How to Replace a Location Button
How to Replace an Incident Button
How to Replace an Officer Button
How to Run Officer, Location and Incident Reports
How to Create Rule Based Reports
How to Perform Data Maintenance Tasks
How To Export Guard1 Plus 3.x Data for use with Rounds Tracker
How to Configure Keypads
Using the USB Downloader Application
Data Maintenance Scheduler
Change the time format (12- or 24-hour) for Guard1 Plus reports
Consequences of Changing/Deleting Buttons and their Associations to Facilities
Create a Fire Extinguisher Tour
How to create Rounds Tracker Reports that include the next day
Moving Location Buttons Using Cut and Paste Commands
Moving Location Buttons Using Remove and Add Location Commands
Print Preview is unavailable (grayed out)
Printing Reports in Guard1 Plus 5
Moving EasyTour data to a new PC
Upgrading EasyTour from version 1.0 to 1.1 fails
Printing Guard1 Mobile Location QR Labels
Automating SQL Server Express Backups
Clean Uninstall of Guard1 Plus
Guard1 Plus Data Maintenance
How to register Guard1 Plus DLL files
Manually Reducing Database Size
Moving Guard1 Plus to a new PC
Normal Uninstall of Guard1 Plus
Adding converted Guard1 Plus Archives to Guard1 Plus SE
Changing the Guard1 Plus SE SQL Login password
Configure a scheduled SQL Job to release Guard1 Plus SE licenses
Backing up Guard1 Plus SE databases
Deleting Guard1 Plus SE Archive databases
Deleting the Guard1 Plus SE Application database
How to create a Guard1 Plus SE Backup from an older Guard1 Plus database file
Moving Guard1 Plus SE 4 Server and databases to a different SQL Server
Moving Guard1 Plus SE 4 Server to a new file server
Restoring the Guard1 Plus SE Application database
Restoring the Guard1 Plus SE Configuration database
Change the Date and Time Format in Guard1 Plus version 5 Reports
Changing the default First Day of the Week for Reporting Services reports
Displaying 24 Hour Time in Guard1 Plus SE Reports
How to configure SQL Reporting Services and Guard1 Plus SE Reporting Services to run on a non-default port
How to use Reporting Services with a Guard1 Plus SE Archive database
Scheduled Delivery of Guard1 Plus SE Reports
Enabling SQL Server Remote Connections
Moving Guard1 Plus SE 5 to a new server
Upgrading Guard1 Plus 2.81 to Guard1 Plus SE 5.2
Upgrading Guard1 Plus SE version 4.30 or 4.40 to version 5.2
Upgrading Guard1 Plus SE 5.0 or 5.1 to 5.2
Guard1 Real Time Versions and Service Packs
Guard1 Real Time Active Directory Officer/Staff synchronization
Attempting to export a Guard1 Real Time report results in no activity
Guard1 App displays incorrect user name after logging in with Active Directory account
Guard1 Real Time Client fails to launch
'Officer Number' is already assigned to a different object
Technical Bulletin 20190802
How to review IP Attendant Events in Windows Event Viewer
Installing or upgrading IP Attendant
How to use Rounds Tracker
Rounds Tracker Macro Security certificate expiry
Clean uninstall of Rounds Tracker 3.x
Excel Macro Security and Rounds Tracker
Hotfix: New Rounds Tracker 2.81 XLS to resolve Officer Button renaming issue
Rounds Tracker Setup Screen and Toolbar not visible in Excel 2007
How to return equipment for repair (obtain an RMA)
How to adjust The PIPE, Mobile Downloader and Modem Downloader for Daylight Savings Time
Installing Buttons and Mounts
ACMII General Troubleshooting
ACM-II will not read barcodes printed on a direct thermal or thermal transfer printer
Adding a Downloader
Button scan times are off by -1 hour just prior to Daylight Savings Time transition
Download and/or Button Scan Timestamp shows date at or near 1/19/2012 or 7/19/2010
General Information about IP Downloader
How to perform a hardware reset of the IP Downloader
How to connect IP Downloader directly to a PC
How to upgrade the IP Downloader Firmware
IP Downloader "Download" LED flashes red when PIPE is docked
IP Downloader "Network" LED blinks red when connected to network switch
IP Downloader "System" LED is solid red
IP Downloader fails to start or won't enter Ready state after power is cycled
Mobile and Modem Downloader Troubleshooting
Selecting the Correct Modem for the Modem Downloader
General Information about USB Downloader
USB Downloader chipset issue causes 'Battery' LED to flash when PIPE II inserted
Downloader Troubleshooting
How to check or modify COM port settings
There are no lights on the Downloader
Unable to install Prolific USB-to-Serial Comm Port driver - Windows Vista and Windows 7
Find your device's IMEI
How to Check the Battery in the PIPE
Interpreting The PIPE's History log
PIPE Usage and Troubleshooting
Sounds made by The PIPE and The Stubby PIPE
Activate Software Wizard Crashes
Add Devices Wizard "Not responding" in Windows Task Manager
All reports print in Dot Matrix Style
Attendant stops at "Now programming <PIPEName>..." during download
Attendant unresponsive on Windows 7
Button scans show date of 1/1/1970
Cannot See New Downloads or New Buttons
Computer hangs after disconnecting the USB adapter cable from the Computer
Data Maintenance Application enters endless loop between Verifying and Installing during Reports deployment
"Data Maintenance has expired" message after clicking Yes at Data Maintenance Reminder
Data Maintenance Scheduler 3.00 locks up while exporting the Guard1 Plus database
Download Now option is disabled
First report of a Batch Report does not finish printing before the next report begins
Garbled text in Existing Incident list of the New Button Wizard
Guard1 Plus 2.80 installs to wrong drive or partition
Guard1 Plus cannot open read-only database files
Guard1 Plus "Not responding" in Windows Task Manager
Hotfix: DLPIPE32.OCX version 2.81.0029 - allows Attendant to communicate with COM ports 1-16
Incident and Officer Buttons are not Listed
Known Software Conflicts
Local Client shows Help tabs in different language
Multiple or incorrect languages are shown on Help Tab and System Tab
No data is restored when Restoring from a password-protected Backup file
Photos do not print on Guard1 Plus SE Rule Itinerary Report after converting standalone database
Rounds Tracker hangs at launch
Reports incorrectly show Officers patrolling different tours when downloaded from a Mobile Downloader
Rule-based reports show too many Rules
Rule Detail Tab does not display Scan Frequency Field and/or Tour Order Setting
Special characters are displayed incorrectly after upgrade to Guard1 Plus 5
-1: CrypKey is not initialized
-1: Site key does not match current site code
-102: Network: Network Driver appears to not be serving this directory
-103: Network: reply from network driver is bad
-104: INIT_CRYPKEY not called successfully
-105: Cryp95x.dll or Crp9516x.dll not found
1155: File <PATH>\instmsi30.exe not found
-11: Initialization: Thunk Lib not found
-14: Restriction File or bad CRC
-15: Restriction file has been moved or overwritten
-19: Network not allowed
-2: Could not open entry check file
-2: Site key not valid possible mistype
-2146232062: Configuration system failed to initialize
-2146233079: Operation is not valid due to the current state of the object
-2146233088: "Message": "Not found: <FileName>"
-2146233088 GetLicenseDataError. The remote name could not be resolved: '<PCNAME>'
-2146233088 GetLicenseDataError. This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
-2147022891: Unable to start Guard1 Plus SQL Server instance
-2147217900: Invalid column name 'RSReportId'
-21: Clock change; reboot to activate time license
-22: Site Key file has been moved
-23: Initialization NGN file not found
-24: Initialization: Driver Failed or Busy
-4: Initialization, Could not create Key file
-4: Unknown safe Site Key code
-429: ActiveX component can't create object
-438: Object doesn't support this property or method
-4605: You do not have a license for this functionality
-5: Database could not be opened
-5: Program moved or site key bad password
-7: Auth SiteKey CRC
-7: Out of memory
-75: Path/file access error
-8: Authorization too early
13: Type mismatch
100: Application-defined or object-defined error
101: Network appears to be disconnected
1004: Unable to set the X property of the PageSetup class
2147024770: Automation error: the specified module could not be found
2147221504: This server has been disconnected. You must reconnect to perform this operation.
3022: The changes you requested to the table were not successful because they would create a duplicate value in the index primary key or relationship
3031: Password is not valid
3034: You tried to commit or rollback a transaction without first beginning a transaction
3035: System resource exceeded
3045: Could not use <DatabasePath>\G1Master.g1p; file already in use.
3049: Cannot open database <PATH>\G1M1.tmp. It may not be a file your application recognizes or the file may be corrupt
3051: The Microsoft Jet database engine cannot open the file G1Master.g1p. It is already opened exclusively by another user or you need permission to view its data
3052: File sharing lock count exceeded
3061: Too few parameters. Expected X.
3075: Syntax error in date in query expression
3078: The Microsoft Jet database engine cannot find the input table or query TABLENAME.
3079: The search key was not found in any record
3112: Record cannot be read; no read permissions on application
3127: INSERT INTO statement contains the following unknown field:
3159: Invalid bookmark
3197: The Microsoft Jet database engine stopped the process because you and another user are attempting to change the same data at the same time
3219: Operation is not allowed in this context
3343: Unrecognized database format
326: Resource with identifier '###' not found
339: Component comdlg32 ocx or one of its dependencies not correctly registered
340: Control array element '9' doesn't exist
35602: Key is not unique in collection
3709: The connection cannot be used to perform this operation. It is either closed or invalid in the context.
4120: Bad parameter
424: Object required
4248: This command is not available because no document is open
429: You do not have the appropriate license to use this functionality
4605: The pagination method or property is not available because the license to use this application has expired
4608: Value out of range
462: The remote server machine does not exist or is unavailable
482: Printer error
5: Invalid procedure call or argument
5: The parameter is incorrect
5140: Method ~ of Object ~ Failed
5142: Windows cannot print due to a problem with the current printer setup
5148: The number must be between 1 and 32,767
5151: Word was unable to read this document. It may be corrupt.  Try one or more of the following:
53: File not found - <FILENAME>
5415: Connector: Connection time out. HRESULT=0x800A1527 - Client:An unanticipated error occurred during the processing of this request. HRESULT=0x800A1527 - Client: Sending the Soap message failed or no recognizable response was received HRESULT=0x800a1527 - Client: Unspecified client error. HRESULT=0x800A1527
5605: Pagination method or property could not be found
5834: Item with specified name does not exist
5895: The requested view is not available
5981: Application-defined or object-defined error
5981: Could not open macro storage
6: Overflow
61: Disk full
62 Input past end of file
70: Permission denied
76: Path not found
9: Subscript out of range
91: Object Variable or With Block Variable not set
9118: Parameter Value was out of acceptable range
94: Invalid use of null
A local connection could not be established
A reader could not be found
Access to the path 'C:\ProgramData\TimeKeeping Systems\EasyTour\Log.xml' is denied
Activate error: Attempted to perform an unauthorized operation
Activate Error: Automation Error The specified module could not be found
Activate Error: Could not load file or assembly 'System.Runtime.Serialization, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. The system cannot find the file specified.
Activate Error: DataContractSerializer config section under System.Runtime.Serialization section group could not be loaded
Activate error: Name cannot begin with the x character hexadecimal value XXXX Line 1 position
Activate Error: Support code is already in use by a different product
Activate error: The x character hexadecimal value XxXXXX cannot be included in a name Line 1 position
Activate Error: Unable to read beyond the end of the stream
An error (-5003 : 0x5) has occurred while running the setup
An error (-5005 : 0x8007000d) has occurred while running the setup
An error (-5009 : 0x80004002) has occurred while running the setup
ANS1 bad tag value met
Attendant.exe has generated an error and will be closed by Windows
Automation error: Classfactory can not supply requested class
Automation Error: Object invoked has disconnected from its clients
Automation Error when printing
Bad data
Cannot bulk load
Child list for field Checkpoint cannot be created
cLocation.DoGet=false (Error Processing DL)
clsDatabase.Execute -2147467259: [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation.
clsDatabase.OpenRecordsetReadOnly -2147217871: Timeout expired
Compile error in hidden module: <ModuleName>
Component Transfer Error: The filename, directory name, or volume label syntax is incorrect
Could not find stored procedure 'master..xp_rc4_decrypt'
[Microsoft][ODBC SQL Server Driver][SQL Server] Could not read and latch page (x:xxxx) with latch type UP. 23(Data error (cyclic redundancy check).) failed
Database State cannot be changed
[DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation.
Document too complex -OR- Formatting too complex
<DateTimeStamp> Downloader Notify failed: The remote server returned an unexpected response: (400) Bad Request
Error 1001.Error 1001. An exception occurred in the OnAfterInstall event handler of Tks.Licensing.Client.Installer1. --> This access control list is not in canonical form and therefore cannot be modified.
Error 1303: The installer has insufficient privileges to access this directory: <DirectoryName>. The installation cannot continue. Log on as Administrator or contact your system administrator.
Error 1330.A file that is required cannot be installed because the cabinet file D:\ has an invalid digital signature. This may indicate that the cabinet file is corrupt. Error 270 was returned by WinVerifyTrust.
Error 1926. Could not set file security for file &lt;Path&gt;. Error: 5. Verify that you have sufficient privileges to modify the security permissions for this file.
Error connecting to the Report Server. Invalid URI: The hostname could not be parsed.
Error connecting to the Report Server. No connection could be made because the target machine actively refused it
Error connecting to the Report Server. The remote server returned an error: (401)
Error connecting to the Report Server. The server committed a protocol violation.
Error exporting table 'Rule' into file
Error rsReportServerDisabled: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content and then restart the service.
Excel found unreadable content in 'RoundsTracker.xls'
Exception has been thrown by the target of an invocation
Exception: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding
Failed to detect SQL Server as installed
Failed sending USB Downloader notification
Guard1 Plus has caused an error in MSCOMCT.OCX
How to start a service
Incompatible version of the RPC stub
Incorrect syntax near...
InstallShield Installation Stops with Error 5009 0x8002802b
InstallShield - Setup has experienced an error (Error code -6005)
InstallShield - Setup has experienced an error (Error code -6006)
InstallShield Feature Transfer Error
Invalid object name '<ObjectName'
'<PATH>\License.txt' not found
modG1PSE.DecryptSSP 5: The parameter is incorrect
Must declare the scalar variable "@GroupID"
No connection could be made because the target machine actively refused it
One of the following products must be present before the IP Attendant can be installed
Proxy Authentication required
Query execution failed for dataset 'RuleData'. (rsErrorExecutingCommand)
rsInvalidDataSourceReference error when trying to view Guard1 Plus 5 reports
Setup has detected an unsupported operating and cannot continue the installation
[SQL-DMO]: Service control error - access is denied
System Error &H80040111 (-2147221231).  ClassFactory cannot supply requested class
The Archive is not valid
The database you are attempting to use is version X. Guard1 Plus expects version Y.  Please contact your system administrator.
The DELETE statement conflicted with the REFERENCE constraint...
The downloader <DownloaderName> could not be found
The Password is incorrect. Word cannot open the document
The path of the item is '<VirtualDirectoryName>/<ReportsRootDirectory>/<ReportPath>'
The permissions granted to user 'Domain\UserName' are insufficient for performing this operation.
The Reader <PIPEName> could not be downloaded
The Server service is not started
The service did not respond to the start or control request in a timely fashion
The specified registry key does not exist.  The installation failed, and the rollback was performed.
The System Administrator has set policies to prevent this installation
The system cannot find the file specified
The system cannot find the file specified (Server Edition)
There are no more endpoints available from the endpoint mapper
There is no space available <Path>
There was a problem sending the command to the program
There was an error authorizing Guard1 Plus SE.  Check the error log file for details.
There was an error connecting to the database
There was an error opening the configuration database
There was an error opening the database (SE)
There was an error opening the database
There was an error setting up the configuration database
There was an error trying to process download file <FileName>. Please contact technical support immediately.
The report server cannot decrypt the symmetric key
The SQL Server version is {0} which is not supported
The system cannot find the specified file
This report contains no data and can't be printed or previewed
Timeout expired
Unable to build the master database
Unable to obtain a license (-102). Please contact your system administrator.
Unable to obtain a license (-115). Please contact your system administrator.
Unable to obtain a license (-119). Please contact your system administrator.
Unexpected error processing download
USB Device Not Recognized balloon message
Why can't I get Help from this program?
Word cannot open this document template
You must use the Role Management Tool to install or configure Microsoft .NET Framework 3.5
Your activation is invalid
Please verify Passphrase configuration