Reports incorrectly show Officers patrolling different tours when downloaded from a Mobile Downloader

Published: 2005-05-07

 

Last Updated: 2010-03-05

Applies To

Symptoms

Officer,Location Reports, Officer,Location,Incident Reports and Rule-based reports show Officers who belong in other security tours.

 

Cause

This is a known issue with Guard1 Plus version 2.52, which does not correctly distinguish between the individual PIPE downloads that come through a Mobile Downloader. The reports include all Officer button reads from all PIPE data that was downloaded to the Mobile Downloader.

 

Resolution

Contact Technical Support to determine your eligibility to upgrade to the latest version of Guard1 Plus.

 

 

 

 

 

 

 

 

 

 

 

 

 

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