Garbled text in Existing Incident List of the New Button Wizard

Published: 2007-08-17

 

Last Updated: 2010-02-22

Applies To

Symptoms

When adding new Incident buttons using the Direct Downloader Button Port and New Button wizard, and choosing the Select an existing incident option, the existing Incident names in the New Button Wizard list are garbled.

Cause

Unknown.  This is a known issue with Guard1 Plus 3.x. The problem affects only the New Button wizard. The Button Properties tab drop-down and Assign Names Wizard “existing Incident” list displays Incident names correctly.

 

Workaround

Use the Button Properties tab to assign Incident name, or use the PIPE to scan the buttons (which will launch the Assign Names Wizard to assign the buttons). 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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