Rounds Tracker hangs at launch

Published: 2007-02-28

 

Last Updated: 2010-02-24

Applies To

Symptoms

When opening Rounds Tracker, it hangs at the “Loading – please wait” or “Processing – please wait” screen.  It may lock up after a period of time, or finally display report.  Time between launch and report display may be several hours depending on the amount of data in your database.

 

Cause

 

Resolution

Archive your Guard1 Plus database to reduce the database size and the amount of data that Rounds Tracker must process.

 

If reducing the Guard1 Plus database size does not improve the time it takes for Rounds Tracker to generate reports, verify that the Auto-load Spreadsheet option is disabled. If possible, wait for Rounds Tracker to display the report(s).  Then:

  1. Click the Setup button on the Rounds Tracker toolbar to open the Setup Page.
  2. Click the Options Tab.
  3. Uncheck the Auto-load Spreadsheet option.

 

If it is not desirable to wait for Rounds Tracker to display the report(s), or if the program appears to be locked up, you must reset the Auto-load Spreadsheet option via the Windows Registry.

 

Important: This article contains information about modifying the Windows Registry. Before you modify the Registry, make sure to back it up and make sure that you understand how to restore the Registry if a problem occurs. For information about how to back up, restore, and edit the Registry, click the following article number to view the article in the Microsoft Knowledge Base:

 

KB256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows Registry

 

You must be an Administrator to edit the Windows Registry. If you do not have Administrator privileges, or are not familiar with the terms and methods described in the procedure below, please contact your IT Department for assistance.

 

  1. Restart the PC.
  2. Click Start > Run (Windows 98, 2000, or XP). For Vista, click Start, then click in the Search box.
  3. Type REGEDIT click OK. This will open Registry Editor.
  4. Navigate to HKEY_LOCAL_MACHINE\Software\TimeKeeping Systems Inc.\Guard1 Plus Correctional Reports\Settings (32-bit) or HKEY_LOCAL_MACHINE\Software\Wow6432Node\TimeKeeping Systems Inc.\Guard1 Plus Correctional Reports\Settings (64-bit).
  5. Double-click the Options_Autoload entry.
  6. Change the Value data value to 0.
  7. Exit Registry Editor.
  8. Open Rounds Tracker – it should open normally.

 

 

 

 

 

 

 

 

 

 

 

Copyright © 2013-2016 TimeKeeping Systems, Inc.