How to Place Your Order
Online
You can order online at our store. We'll review your order before shipping
it and contact you if we have any questions.
Written Orders
We accept orders via fax or e-mail. We don't require a purchase order unless it is your company policy that you must provide
one.
Information We Need
- The name, phone number and e-mail address of the person placing the order. Shipping confirmations and tracking numbers
are e-mailed to this address.
- Your bill-to address and e-mail address. Invoices are e-mailed to this address.
- Your ship-to address, if different from the bill-to address.
- The quantity, description and part number of each item.
- The desired ship method — UPS Ground, UPS Second Day, or UPS Next Day.
Where to send your order
You can e-mail your order to
or fax it to 1-888-THE-PIPE or 216-595-0991.
Telephone Orders
To help prevent shipping errors, we do not accept telephone orders.
Processing Time
In-stock orders received by 12:00 noon Eastern Standard Time ship the same day.
Terms
Our terms are FOB Origin. Net 30 days terms are available after credit approval.
If your company or organization does not have credit terms, we accept VISA, MasterCard, or American Express. If you prefer
not to provide card details with the order, please send the order, then call us at 1-800-THE-PIPE to give us your card number.
Sales Assistance
Have Questions? Need Help?
Find your sales representative here or contact us at
or 1-800-THE-PIPE (800-843-7473). We'll be glad to help you.