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Guard1 Support
Contact us via our web form, email, or the number below. See our knowledge base to answer common set-up and maintenance questions.
How Our Duress System Works
Support
Use the "Connect" link below to connect to a Support Session when directed to do so by Technical Support.
Training
Use the "Connect" link below to connect to a Training Session when directed to do so by the Training & Implementation Team.
Resources
Request an RMA (for Repair or Battery Replacement)
Knowledge Base
Frequently Asked Questions
How do I... ?
- Install and configure a downloader
- Return hardware for repair
- Move Guard1 Plus to a different workstation
- Install Guard1 Plus if the original CD is missing
- Adjust The PIPE, Mobile or Modem Downloader for Daylight Saving Time
- Activate my Guard1 Plus and Rounds Tracker software
- Activate my Guard1 Plus Server Edition software
- Back up or archive my database
- Check The PIPE's battery
By Product
Guard1 Plus Software
- Guard1 Plus Manuals
- How To Install and Configure a Downloader
- How to Move Guard1 Plus to a New Workstation
- How To Install Guard1 Plus if the Original CD is Missing
- How to Activate Guard1 Plus and Rounds Tracker
- How to Activate Guard1 Plus Server Edition
- How to Back Up and Archive the Database?
- Guard1 Plus System Requirements
IP Downloader Software
Hot Topics
How to Activate Guard1 Plus and Rounds Tracker
How to Activate Guard1 Plus Server Edition
How to Install and Configure a Downloader
How to Return Equipment for Repair / Obtain an RMA
PIPE Battery Replacement
Adjusting for Daylight Saving Time changes
The PIPE makes a two-tone "alert" sound when I scan a button
Moving Guard1 Plus to a new workstation
The START button on the Welcome Screen is disabled
Need to Reinstall Guard1 Plus but the Installation CD is Missing