How to Find your Support Code

• Your software license and Support Subscription is linked to your unique product license Support Code. This code will be required to complete the installation. If you do not know your support code, this knowledgebase article will help you locate it: https://store.guard1.com/Support/KB/Content/ActivatingSoftware/How-to-find-your-support-code.htm

Online Installation Only

• Guard1 Plus 5.23 requires an active internet connection to download necessary installation components. If an internet connection is not possible, please purchase Guard1 Plus Server Edition.

Password Complexity Policy

• The proprietary Guard1 Plus SQL SysAdmin (sa) password is a 12-character alpha-numeric password. If your network security policy requires passwords longer than 12 characters, you must temporarily disable the policy on the Guard1 Plus PC, or remove the PC from the Active Directory domain, to allow SQL Server Express to install.

Driver Installation

• On Windows 10, you will need to install an updated 64-bit driver for the USB Downloader. Do this prior to connecting the USB Downloader. If you have already connected a USB Downloader, you may need to uninstall it via from Device Manager (check under Ports > COM & LPT), then install the 64-bit driver, and reconnect the USB Downloader.

https://store.guard1.com/Support/KB/Content/DriversDownloads/Drivers.htm

Moving Guard1 Plus to a New PC
• To ensure no historical data is lost when migrating to a new workstation, the Guard1 databases must be moved as well. This knowledgebase article will walk you through this process: https://store.guard1.com/Support/KB/Content/Guard1Plus/Moving-Guard1-Plus-to-a-new-PC.htm

Guard1 Plus User’s Manual: https://www.guard1.com/resources/support/drivers-and-manuals/