Service Levels for Professional Services

If you have limited IT resources, an overworked IT staff, or you simply want to make the most of your investment in Guard1 Plus Server Edition, we recommend Professional Services. Our Professional Services team can assist with installation, setup, training, and tuning your system.

In addition to the standard services shown here, your sales representative can assist you in customizing our Professional Services to meet your needs and your budget.

TimeKeeping Systems provides these Professional Services for Guard1 Plus Server Edition
Bronze1
Silver
Gold
Technical support via phone, fax, or e-mail from 8:00 a.m. to 8:00 p.m. EST
Free Point Upgrades during the length of the purchased Support Subscription
Replacement activation in the event of a system crash or other computer problem
On-line training class
Install SQL Server if required
Create the Guard1 Plus SE databases
Install Guard1 Plus SE server components
Install Guard1 Plus SE client
Configure buttons
Install Guard1 Plus SE Attendant
Install SQL Reporting Services22
Install Rounds Tracker SE Client22
Install Guard1 Plus SE Reporting Services server components22
Install Guard1 Plus SE Reporting Services client22
Install additional SE Clients, Attendants, Rounds Tracker Clients and Reporting Services Clients2
Convert legacy Guard1 Plus database
System administrator class for up to 12 students
Customer provides these items
Bronze1
Silver
Gold
A primary contact for Professional Services
Hardware meets minimum system requirements
Internet Access for participation in the online training
Physical installation and mounting of location buttons
Guard1 Plus SE pre-installation checklist
IT support staff available during the site visit
A room suitable for a classroom size of 12 with access to Guard1 Plus
  1. Bronze level services is included with the purchase of Guard1 Plus Server Edition.
  2. If purchased.